Chinese-Speaking Customer Experience Officers – Greece or Remote
The Role:
We are looking for passionate and self-motivated professionals to join our China Relations team in Athens. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.
The main responsibilities of the position include:
Deal with clients’ inquiries via live chat, email, and telephone
Update client details regarding their request status
Perform personal clientele analysis and take action as required
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients
Cooperate effectively with other departments as required
Contribute to team effort by achieving targeted results
Perform other ad hoc tasks assigned by team leaders
Main requirements:
Degree in a business-related field
Client-handling experience in the financial services sector will be considered as an advantage
Fluent Chinese speakers with excellent oral and written skills in English
Ability to multitask and with a high level of organisation skills
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required
Benefit from:
Attractive remuneration package
Private health insurance
Intellectually stimulating work environment
Continuous personal development and international training opportunities
Type of employment: Full time
Location: Cyprus, Greece or Malaysia
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!
